120-Day Warranties

If there is more than one unit on a site or a duplex, each unit would need its own warranty. In other words, you will need to inspect each unit and draw up and inspection report for each unit and then issue a warranty for each. Yes, the warranty does cover manufactured or trailer homes.

The homeowner would call CP™ to obtain authorization and initiate the claim. Complete Protection can be reached at (800) 978-2022. All claims are handled over the phone – 24 hours a day, 365 days a year. The homeowner could choose to go with a local technician, or CP™ would refer someone from their network (if available). There is no out-of-pocket expense for the service call. The plan runs for 120 days following the initial date of the inspection or 30 days after closing on the home, whichever is later.

Warranties don’t have to cost you anything. You can choose to roll the cost of the warranty into your inspection fee or add it on as a separate line item on your invoice. We have several packs available for purchase and the cost goes down depending on which pack you choose. Inspectors who choose to get their E&O through OREP qualify for the lowest rate: OREP member rate - $12.50 a warranty. You do not have to be an OREP member to participate in the warranty program.

Yes the 120-Day Warranty does cover pre-listing inspections and maintenance. We would just need to update the contract information once the seller transitions the home to the buyer. It would be active 120 days from the day of the inspection. 

You or someone on your inspection team will issue the warranty by the Monday evening at midnight following the inspection through an online portal, or you can choose to participate in the ISN program. If you use ISN for your inspections, every warranty entered in ISN will automatically get an inspection.

If you enter warranties through the OREP portal, we recommend that you send the inspection report first to your client and notify them that you are going to issue the warranty. Once you issue a warranty, the client will receive an email with a copy of the warranty and instructions to call Complete Protection if they need to make claim.